Payment Policy
All prices are in US dollars. Payment is accepted through Paypal. If you pay by e-cheque through Paypal I will wait until the payment has cleared before shipping your order. Unless you have a prior arrangement with me, immediate payment is required. Please complete the checkout process right through to the final payment stage to make your purchase. If I don't receive immediate payment notification, I will cancel the transaction and re-list the items. Orders will be shipped once the payment has cleared.
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Refund Policy
I am doing my best to provide all measurements, please note: I cannot accept returns or exchanges on my personalized or custom ordered items. This is why I emphasize an awareness of sizing and condition prior to purchasing, if unsure please do not buy. Don't expect to return something just because you do not like it. Be respectful and considerate of the Seller's time.
The Nature of Handmade Jewelry
Our items are subject to minor discrepancies in color, registration and consistency. Whilst I endeavour to ensure that my products are as well conceived as possible, the nature of the handmade process means that minor defects are normal and to be expected. These are a natural part of the handmade process and are not considered defects. I will not accept returns of any of these goods on the basis that they are defective or do not exactly match the image on the website.
Custom Items
Personalized and Custom Items policy: If your item contains an error made by me, you will receive a corrected duplicate item. Unfortunately, I cannot accept returns or exchanges on our personalized or custom ordered items.
Fundraising Product Items
If your item contains an error made by me, you will receive a corrected duplicate item. Unfortunately, I cannot accept returns or exchanges on fundraising items.
Damaged Items
In the event of damaged goods, please contact me with any concerns. I take pride in the quality of my products and doing our best to ensure all images and information in my product listings are clear, accurate and detailed.
Most of the products I sell are collectible/limited edition items or custom handmade.
I make sure that all orders are packaged well so they will arrive in perfect condition, but in the event of goods being damaged in transit, please contact me with photos of the damaged item/s and packaging.
I will exchange your item(s) or refund your money (minus shipping costs) up to 3 days after you have received your order. Items must be returned within 5 days. To be eligible for a return/refund, your item must be unused and in the same condition that you received it. You will be responsible for returning items in their original condition as well as return shipping costs (damaged in transit then it's your responsibility). For return/refund request, $6 administrative fee will be deducted from the purchased price. Please note that postage charges will be applied for any exchanges, these will be charged at the standard rate.
You should consider using a trackable shipping service or purchasing shipping insurance. I am not responsible for missing packages or damaged items. Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, I will be issuing you a refund as soon as I have completed the necessary paperwork for your account. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
I am committed to providing the best services and approach my customer with care. Please don't return a damaged/used item. I don't want to go through this kind of trouble with my customers. The money doesn't worth that much to me to waste both our time dealing with madness. If there is a problem, we can work together to resolve the problem. I have always been extremely fair and always try to work with our reasonable customers. Thank you!
Additional Information
If you email me please allow me 24 - 48 hours to get back to you. I will usually be able to respond much quicker but it is extremely busy and sometimes it may take me that long so please bear with me. Rest assured I am not ignoring you.
Customize Items
Send me your desired initials or photos at the time of checkout and email us details with order number.
Please allow 10-14 days for production to be custom made just for you.
Commissions
Please direct inquiries to LuvAudreyUS@gmail.com
Wholesale
Luv, Audrey merchandise is sold worldwide. If you are a retailer and would like to stock my products, please contact me. I will get in touch with you shourtly if I think that we will be a great fit for your store. for further info email me. Sorry, no consignment at the moment.
Galleries
I sell my artworks worldwide and would love to hear from you if you're planning a show or would like to exhibit my works in your gallery please email me.
Copyright
All artworks and images in my shop are protected by copyright. © Luv, Audrey 2011 - 2017. This material may not be used, reproduced, published or uploaded without permission. Purchasing my artworks does not entitle you to reproduction rights. If you'd like to use any of my images for blog features, etc., please ask.